We're here to help — usually within one business day.
Email hello@weblossom.today and a member of the team will respond within one business day. Include your center's name and, if it's account-specific, the email address on your Blossom account so we can find you faster.
To close your Blossom account or request deletion of your personal data, email hello@weblossom.today from the address on your account, with your name, your center's name, and what you'd like deleted.
Staff and parent/guardian accounts are linked to a center, so we verify deletion requests with the relevant center administrator before removing account or enrollment data, unless you're the administrator making the request yourself. We complete verified deletion requests within 30 days, except where a record must be retained longer to meet New York State child care recordkeeping requirements — in that case we'll tell you what's retained and why.
A center administrator can also request bulk deletion of a center's data when closing a Blossom account.
If something in Blossom seems wrong in a way that could affect a child's safety — an incorrect allergy alert, a check-in that didn't register, and similar — contact your center directly first, since they can act immediately, and let us know at hello@weblossom.today so we can investigate. For a security vulnerability, please email us directly rather than filing a public report.